1. Information We Collect
We collect the following types of information to provide and improve our Services:
- Personal Information: When you register for our services, make inquiries, or use our platform, we collect personally identifiable information, including your name, email address, phone number, physical address, and health-related information (e.g., medical history, diagnoses, and treatment plans).
- Health Data: To provide Telehealth services (such as physical therapy, speech therapy, and occupational therapy), we may collect sensitive health information, including medical records, symptoms, diagnoses, treatment plans, and other health-related data.
- Payment Information: If you make a payment through our platform, we collect payment details, such as credit card information or other billing details (Note: Payment processors handle the actual transaction securely).
- Usage Data: We collect information about how you use our platform, including device information, browser type, and activity logs, such as pages visited, time spent on our site, and interaction with content.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Telehealth services, including scheduling appointments, delivering care, and offering recommendations based on your health needs.
- Communicate with you about your treatment, upcoming appointments, or updates to our platform.
- Respond to your inquiries and requests.
- Process payments and manage billing.
- Comply with legal and regulatory obligations (e.g., HIPAA in the United States).
- Improve our website, user experience, and services.
3. Data Sharing and Disclosure
We do not share or sell your personal information to third parties except as described below:
- SMS consent or phone numbers collected for SMS purposes will not be shared under any circumstances for marketing purposes, under the Data Sharing and Disclosure section.
4. Data Security
We take the security of your information seriously and implement appropriate administrative, technical, and physical safeguards to protect against unauthorized access, disclosure, alteration, or destruction of personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices
- Access and Update: You have the right to access and update your personal and health information. If you would like to make any changes to your information, please contact us at [infot@telecare.com].
- Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in any email you receive from us.
6. Retention of Data
We retain your personal and health information only for as long as necessary to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
7. Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If you believe we have collected information from a child, please contact us immediately so we can take appropriate action.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Telecare
Email: contact@telecare.com
Phone: (770) 666-1226
Address: 1404 Lawrenceville Suwanee Rd, Lawrenceville GA, 30043 Suite A1